The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Shipping & Delivery
  • FREE Shipping on $50:
    Free standard shipping anywhere in the United States on orders of $50 or more (after discounts). No coupon code required. Orders are shipped via U.S. Postal Service Mail.

    We process and ship orders Monday through Friday. Please allow 1-2 business days for processing. Custom, made-to-order, and backordered products may require an additional 1-3 days. Items marked "Out of Stock" have a longer wait time and can not be added to your cart. Please contact us if you would like an update on an out of stock item.

    Typical transit time via USPS Mail is 1-3 business days. Typical transit time for Fedex Ground/Home is 3-5 business days. Expedited shipping guarantees expedited transit time only. If you choose an expedited shipping service, we will make every effort to ship your order the next day. However, we can not guarantee this, especially if your order includes custom, made-to-order, or backordered products.

    FedEx does not deliver to P.O. boxes; if you choose FedEx, please provide a street address. Orders above $150 will require signature confirmation.

    Upon completing your purchase, you will receive an email confirming your order. As soon as your order is shipped, you will receive an email with a tracking number so that you may track the progress of your order.

  • Return Policy
  • We hope you are satisfied with every Velvet Gardens purchase you make. We strongly believe in our products and their quality. If you are not completely satisfied with a Velvet Gardens purchase or gift for any reason, please return it within 30 days for a prompt refund or online store credit.
  • We will gladly issue a full refund to the original credit card for any unopened merchandise that is returned within 30 days of purchase date.

  • You may return any unsatisfactory merchandise within 30 days of purchase date to receive a refund in the form of an online store credit. The credit may be used for any item(s) from our website within one year of issue. Entire credit must be used in one transaction.

  • If your item(s) were paid with a Velvet Gardens Gift Card, eGift Certificate, or online store credit, you will receive a refund in the form of an online store credit for the item(s). The credit may be used for any item(s) from our website within one year of issue. Entire credit must be used in one transaction.

  • Exceptions:
  • We cannot accept returns on overly used products.

  • Products specified as non-returnable cannot be returned. This includes perfume, cologne, and custom scented items.

  • Bulk purchase returns are subject to a 15% restocking fee at the discretion of the management. A bulk purchase is generally considered five or more of any product.

  • We regret that we are unable to refund your shipping charges unless the return was a result of our error.

  • If we make an error in fulfilling your order, we guarantee to promptly right our wrong.

  • If you receive products which were damaged in transit, we must be notified within five days of delivery. Please retain all packaging materials so that we may successfully file an insurance claim on your behalf.

  • Please ship returns or exchanges to us at:

    Velvet Gardens
    PO Box 121
    Somers, MT 59932

    Should you have any questions or concerns, please contact us.

  • Miscellaneous
    You will receive 3 free samples per order of $25 or more. If you'd like to choose specific samples or samples from a specific category (Skincare, Makeup, Bath & Body, Aromatherapy, Hair, etc.) please let us know in the Special Instructions box at checkout.